Chat | Agent Connect

Show agents' name in chat using signatures

Use the signature chat feature to have the agent's name appear in the chat

How to use automatic replies

Learn how to use the automatic replies tool

Automatic replies examples for businesses

Feel free to take inspiration from our selection of the best automatic replies for businesses.

How to use automatic chats assignment

Learn how to configure and distribute workload with automatic chats assignment tool

How to use the AI assistant

Learn how to use and optimize the AI assistant features

How to use the AI Copilot

Learn how to leverage the AI Copilot to improve your customer service

Search chats by label

Learn how to search chats by label name

Search chats assigned per user

Learn how to search chats assigned to a specific user

App links

Direct URL links to externally reference parts of the web application

How to schedule messages

Learn how to schedule messages on a specific date and time from the chat

Chat Filters

Learn how to use and how chat filters works

Chat keyboard shortcuts

Improve your team's productivity by using keyboard shortcuts in the chat

Emojis Chat Shortcuts

Improve your productivity and expressivity by using emojis shortcuts

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